TY4calling – Philippines

Responsible for providing excellent customer service by email/chat for one of the world’s leading consumer banks. Requirements. * Excellent English communication skills * Proficient in the use of computers and internet applications … Quezon City. IBM Daksh Business Process Services Philippines Inc. 3F EDSA Central Pavillion Mall, EDSA corner Shaw Blvd. Mandaluyong City 1552. Permalink for Email and Chat Support Specialists – Call Center Jobs Philippines …

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» Email and Chat Support Specialists – Call Center Jobs Philippines

I have been talking to allot of people and friends that have some bad blood with some of the people that they have partnered with or are working with and when some thing bad happens every one thinks that the Philippines is the wild wild west. Pretty much they all start saying that I’m going to kill you are have you taking care of and they really mean it but almost 99.9% of the time nothing happens. I have had many talks with some friends about this because they are worried about some one that is really going to kill them because a deal with south and most times people take this very serious but for me I have heard it a couple times and nothing had ever happened. Allot of people that have never spent time in the Philippines really have no idea, all they hear is the stories from internet or friends that might have spent a little bit of time here. They Philippines is a nice place and it’s no wear near as bad as people say that it is. There are goods and bad’s about the Philippines but it’s like that in any country that you go. If you very come here to the Philippines just make sure that you are staying in a safe area and you will be fine.

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Philippines The Wild Wild West

In Cebu City, Osmeña said he would make it known to call center employees that Roxas brought in the call centers when he was still Department of Trade and Industry secretary, creating 50000 jobs at present. …

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..Philippines Breaking News.

I have been banging my head against the wall for about a year, to be able to block the agent’s from accessing websites that I don’t want them on while they are working, and now I’m feeling I have done it with out spending a dime on a high end firewall. There is only a couple agent’s that I see from time to time surfing on the internet while they are working, even though we have blocked everything on our firewall but the agent’s are the best on getting pass the simple firewalls because of the proxy servers. Now, we are using a simple router that works great, we have not had any problems other than the domain filtering is not the best, so I searched and searched and found Open DNS This is not a firewall but a DNS, it will give you the ability to be able to make sure the agents can only access on what you want and the best thing is that it’s free. You are going to have to set it up, but for the most part if you are a little techie then it should not be a problem, for me it took me about 10 minutes and it was working and from there, I can access the router from outside my office to make changes or see what’s happening. This has to be one of the easiest open source things I have ever used.

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Call Center Firewall Outsource

IBM Call Center Philippines ACCOUNTS PAYABLE SPECIALIST RESPONSIBILITIES: Ensure the effective operation of the… eTelecare Jobs Philippines – Customer Service Associates Customer Service Associates (National Capital Reg – Eastwood …

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Manulife Philippines – Call Center Associates – Philippine Call …

I have had allot of customer ask me why my prices are so high when really they are not compared to the US but also the Philippines is not the cheapest place to outsource to. I wanted to give everyone an idea on what it cost when you are running a Philippines call center so when you see these other call centers that are offering prices for $700 to $900 dollars and what you will get if you are signing up with them. A good friend of mine Anthony that owns a call center here said that the death of call center outsourcing was going to be these call centers that are charging these low amounts because the people that signed up with them would get a bad taste in there month and not want to come back for another try. To set up a company in the Philippines $1,000 USD Taxes 40% of what the makes Employers share of SSS, Phil Health, Bigi and Tax Back pay 13 month pay Vacation leave Sick leave Phone calls to the US both land lines and cell phones Headset’s Office rental Computers Predictive dialer PBX Network High speed internet and it ant cheap but it’s what you need for voip Dealing with the Government “Price Less” Dealing with employee’s “Price Less” Employees here work for 8 full hours not 7 These are all cost that you would have if you hired some one in the Philippines and also the States but by outsourcing it you want have to work about any of it. Yes it’s cheaper in the Philippines to do business but you have to look at all the other cost involved in operating here in the Philippines, it’s not Mexico When you are thinking about outsourcing your work to the Philippines call center some times you forget about the other cost that it takes to run it in the States or in the Philippines. The cost is not going to change when you do the math Philippines is still cheaper, the only other way that you can save and still have agents from the States is to Home Source which is hiring agents to work from home but then you still have to take care of there payroll and other problems that might happen but that is still going to cost you about 10 dollars an other. When you are thinking about outsourcing work to the Philippines don’t look at it as outsourcing to the Philippines, you are outsourcing home the way of life and the way that everyone talks is like they are from your home town. If you decide to sign on with a call center that is cheaper make sure that you are the one that is going to pick your agents and ask them how much they are going to get piad and it will give you an idea of how good they are. You get what you pay for, here in the Philippines the cost of agents is going up, the days of saving money on good agents ended last year. The good thing about that is that the agents in the Philippines are getting allot better compared to 5 years ago.

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Whats It Cost To Run A Call Center In The Philippines

… trainer in a call center environment * Must have strong written and verbal English communication skills * With excellent presentation skills * Must be patient and creative * Must have strong customer service and/or sales background …

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Process Trainer – Vision X Philippines – Philippine Call Center Jobs

Over the last year the cost to operate in the Philippines has gone up about 30% mostly because of the staff are requesting more pay, because the quality of employees in the Philippines is getting allot better in both sales and customer service. There are some call centers in the Philippines that are offering very low rates, but at the end of the day you are not going to get some one working for you that you are going to be happy with, like the cost for the higher level staff are not going to take the low wages that these call centers are asking for. The quality of the agents here in Philippines compared to all other countries is much better, because of the influence of America over the last 100 years, the agents that are requesting more money is because they don’t have an accent, unlike some of the other agents other call centers are offering at packages like 700 or 900 dollars a month. Two things that most companies are looking at when they are looking for a Philippines call center is  the quality and price which one is more important to you? I’m not talking about prices like $20 or even $12 dollars an hour, much lower than that compared to allot of the lager companies requesting that amount, and not even talking about the advances or the deposits. One of the most important things when you are doing outsourcing, is making sure that the agents that are working for you have a good American accent and they understand what your customers are asking when they have a question. You get what you pay for, Or if you do decide to work with a call center in the Philippines that has a very low rate then at least make sure you can pick your agent before they start.

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Philippines Call Center Cost Going up?

Work with RMA (Return Merchandise Authorization) & Technical Team; provides support by handling customer concerns promptly with quality service via phone; * Primarily responsible in updating ERP system/database. …

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» Infoworx Inc. – Call Center Jobs Philippines

I just got done talking with a friend that owns a call center here and he talked about the CCAP seminar which he said was really good! He talked about the VP of etelecare and how he said the Philippines was very different from the States but they can still be trained on how to change there culture. Here are some of his stories that he talked about in his seminar about Philippines call centers. First he was walking into a mall  here in the Philippines and when you are going to a mall the have guard office pat you down to make sure that you don’t have any guns on you and he got up set about it because in the States there is no guards patting you down, you just walk right in no problems. So being upset that he got padded down be went back out to have a smoke to clam him down but then remembering that he is going to have to go through it all again no matter what. That’s the first one, here in the Philippines every one is already us est to guards at the mall from when they were born so that’s the Philippines norm. Next one He is looking for a store so he asks his wife to ask the guard were it is at and he say its straight and then take a left and there it is. So he goes straight and takes a left but its not there, so his wife ask another guard and he says not it’s down on the next floor, you go straight and then take a left. So they go to the next floor and they go straight and then go left but the same thing no store, so his wife asks another guard and he says no no it’s on the 3rd floor then you go straight and then go left. So the finally founds it but it took him all that long to find this place which made him up set which is not customer services, that’s the Philippines Norm, if you where in the States most times the person would tell you where it is and then most times say tell you what I have some free time how about I show you, now that is customer service. Next one He gets to the store and he is looking for a serge protector for his 42″ LCD TV because he heard that the Philippines power can go up and down and he wanted to protect his 3,000 dollar tv. So he walks into the store and there are 9 guys just standing around pretty much doing nothing, he looks at one of the sergue protectors which there are 50 different kinds and he points at one and one of the sales guys comes over to him and says that it’s the best one that they have and he asked why? The sales rep said because it has a five minute delay if the power ever surges or shuts off, he asked why is this five minute delay so important and the sales rep could only tell him that it had a five minute delay and the parts are made in Japan. So now he is not sure what to buy so he goes to a TV stop and he sees some thing like what he is looking for and he said, hey I need some thing like that and he asks them if it has a five minute delay and the sales rep did not have any idea about what he was talking about and said all I know this is what we used, it’s called Panther. So he goes back to the other shop and tells the sales rep I want a Panther that is the best one but the rep says we don’t sale Panther but this one I was telling you about is the best and he says tell you what, if you buy this I will come and install it for you. Now the VP of etelecare says now that is customer service! So now the sales rep has installed this at his house to his TV and everything is good to go, DONE but he has no real way to test it out to see what happens? So he calls the build admin and ask them about his TV and surge protector to see if it would work, the build admin just laughed at him and said sir, the whole build is set up with back up generators and surge protectors so no matter what if the power every surged or system would cover it. Here is his point on this one, the sales rep did not ask him enough question to figure out why he needed this surge protector. When you are dealing with sales or customer service you need to define what the customer is asking and how you can help them, the Philippines norm is just sale and you need to know about the products that you are selling. The seminar end good and he said that you need to train your people well on how that the States acted and what they want, kind out what they are looking for and why they need the product they are selling. Who every did this seminar from what it sounds like they did a very good job, I would love to meet them. I hope I got the story right. CCAP sounds like the real deal, I will be at the nest one.

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Philippines Call Center Norm CCAP